Save 40-60% with South African call centers that understand U.S. customers.

Increase sales, reduce costs, and improve customer experience with skilled offshore agents driven by performance.

  • Scale with well-trained, performance-driven outsourced teams
  • Improve customer satisfaction with accent-neutral communication
  • Protect your data with secure, compliant infrastructure
  • Operate 24/7 across U.S., Canada, and global time zones
Lets discuss your business support needs

No obligation. We will contact you within one business day.

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WHAT WE DO

Scale smarter, reduce costs, deliver better support with AI and offshore agents.

Our skilled offshore agents use data and insights to understand your customers and deliver consistent, high-quality interactions across every touchpoint, supporting both inbound and outbound engagement.

Built for performance, not just automation.

Sales Support

Growth partners focused on converting leads, increasing order value, and acquiring new customers.

Capabilities

  • Lead qualification
  • Pre-sales engagement
  • Customer acquisition
  • Cross-selling & retention
  • Customer lifecycle management
Learn more

Customer Care

Responsive support that resolves issues quickly, builds trust, and improves long-term retention.

Capabilities

  • Customer onboarding
  • Ongoing support
  • Issue resolution and loyalty
  • Churn management
  • AI-powered solutions with human support
Learn more

Techincal Support

Expert support resolving everyday and complex issues to improve first-contact resolution.

Capabilities

  • Technical troubleshooting
  • Software & platform support
  • Account access & configuration support
  • Bugs & functionality errors
  • Remote access assistance
Learn more

Industries we serve

Our BPO supports organizations across a wide range of industries, delivering tailored solutions that align with your customers, operations, and growth goals.

Don’t see your industry? We likely support it, lets talk!

Telecommuncations
Travel and hospitality
Retail & E-Commerce
Connected Home
Banking & Financial Services
Healthcare & Medical Services
Real Estate
Energy

Why South Africa?

South Africa offers a unique combination of skilled talent, cultural alignment with Western markets, and cost efficiency, making it an ideal location to support U.S. and Canadian customers.

For onshore support, Ignition CX also offers US-based call center teams that scale quickly to meet your needs.

Supporting businesses across the U.S. and Canada with scalable, high-quality support.

Real results. Measurable impact.

US Travel & Hotel Booking Company

Increased sales conversion rate by

30%+

Reduced customer care costs by

67%

US Internet Provider

Scaled agent capacity by

300%

Increased add-on sales by

600%

in 3 months

"In 60 days, they were outperforming our US call center agents."

As co-founder of NEXT Ventures, David set out to streamline operations through outsourcing.

‍Within 60-days, Ignition CX not only matched but exceeded the performance of their U.S.-based team – leading to a full transition of all agents to Ignition CX.

500+

Total agents

$20m+

Annual savings

25%

Performance increase

Let’s talk about your support needs.

We’ll help you explore the right solution for your business. No obligation.

Speak with our team

Consistent quality. Secure, compliant operations.

Consistent quality at scale

Structured and ongoing QA and performance monitoring ensure consistent, high-quality customer interactions.

Customer and data protection at every level

We follow globally recognized standards to protect your data and ensure every interaction is handled securely and compliantly.

Flexible pricing designed to scale with your business

Ignition CX delivers tailored support models aligned to your business structure, industry requirements, and growth goals — all at competitive offshore rates.

3-month trial period

Standard with all pricing models. It’s our chance to prove ourselves to you.

Hourly Rate
with All-Inclusive Pricing

Custom pricing

Best for businesses needing dedicated support aligned to specific roles, teams, or workflows.

Speak with our team
Revenue Share
with Commission Pricing

Custom pricing

Aligns performance with outcomes by tying engagement to revenue-driven results.

Speak with our team
Hybrid Pricing
with Hourly & Commission

Flexible terms

Best for businesses seeking cost stability and performance-driven growth.

Speak with our team

Onshore and offshore support that adapts to your business needs

Ignition CX has been delivering customer experience
solutions through our South African call centers since 2002, with over 4,000 employees supporting clients across the U.S., Canada, and global markets.

As the only South African-owned CX provider also offering U.S.-based services, we can provide flexible delivery models that combine the efficiency of offshore teams with the accessibility of onshore support.

  • Scale quickly with a global workforce
  • Choose onshore, offshore, or hybrid support models
  • Maintain consistent service across regions

Tell us about your needs

We'll help you find the right solution for your business. No long-term contracts. Flexible enagement models. Fast onboarding.

Let's build a team to solve your business needs

No obligation. We will contact you within one business day.

Trusted by businesses across the U.S. and Canada.

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